1. Who we are
RICHBOND CO LIMITED is the controller of personal information described in this policy. We are registered in England and Wales under company number 12804205. Our registered office is 5 Brayford Square, London, United Kingdom, E1 0SG.
2. Information we collect
When you contact us, we may collect your name, business email, company name, telephone number, product requirements, approximate quantities and the contents of your message. Our hosting and security systems may also process basic technical information such as IP address, browser type, device type, requested pages, date and time, and security logs.
3. How and why we use information
We use personal information to respond to enquiries, prepare and discuss quotations, keep business records, protect the website and comply with legal obligations. Depending on the circumstances, our lawful basis is taking steps at your request before entering a contract, performing a contract, complying with a legal obligation, or our legitimate interests in operating and protecting our business and communicating with business customers.
We do not use information submitted through the enquiry form for unrelated marketing without an appropriate lawful basis.
4. Who receives information
We use service providers that support website hosting, email, IT security and business administration. The website contact form uses EmailJS to transmit your submission to us. Service providers may process information only for the relevant service. We may also disclose information to professional advisers, regulators, courts or authorities where required by law or necessary to establish, exercise or defend legal claims.
If a provider processes information outside the United Kingdom, we use an applicable adequacy decision or contractual and organisational safeguards where required.
5. How long we keep information
We keep personal information only for as long as needed for the purpose for which it was collected, including enquiry follow-up, business record keeping, legal claims, tax and regulatory requirements. Retention depends on whether an enquiry results in a business relationship and on the applicable legal requirements. We delete or anonymise information when it is no longer required.
6. Security
We use reasonable technical and organisational measures designed to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.
7. Your rights
Depending on the circumstances, UK data protection law may give you rights to access, correct or erase your information; restrict or object to processing; receive certain information in a portable form; and withdraw consent where processing is based on consent. These rights can be subject to legal limits.
You can also complain to the Information Commissioner’s Office at ico.org.uk. We would appreciate the opportunity to address your concern first.
8. Children
This business-to-business website is not directed at children, and we do not knowingly seek personal information from them.
9. Changes to this policy
We may update this policy when our website, services or legal obligations change. The date above identifies the current version.
10. Contact us
For privacy questions or requests, email info@richbondlimited.uk, call 020 8058 7336, or write to RICHBOND CO LIMITED at its registered office: 5 Brayford Square, London, United Kingdom, E1 0SG.